You Never Get A Second Chance...

Another aspect of the Mac OS x ui that I think has been tremendously influenced by [Steve] Jobs is the setup and first-run experience. I think Jobs is keenly aware of the importance of first impressions...I think Jobs looks at the first-run experience and thinks, it may only be one-thousandth of a user's overall experience with the machine, but it's the most important onethousandth, because it's the first one-thousandth, and it sets their expectations and initial impression.

—John Gruber, author and web developer (from Interview with John Gruber)

Ik lees op dit moment Getting Real van 37Signals over het ontwikkelen van webapplicaties. Een zeer interessante hoofdstuk is The Blank State over de door veel bedrijven vergeten lege pagina als je klant nog niets uitgevoerd heeft.
De quote wilde ik jullie niet onthouden.